Hospitals As Hotels: The Role of Patient Amenities in Hospital Demand∗
نویسندگان
چکیده
Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand. We use a marketing survey to measure amenities at hospitals in greater Los Angeles and analyze the choice behavior of Medicare pneumonia patients in this market. We find that a one-standard-deviation increase in a hospital’s amenities raises its demand by 38.5% on average, whereas demand is substantially less responsive to various measures of clinical quality. These findings imply that hospitals may have an incentive to compete in amenities, with potentially important implications for welfare.
منابع مشابه
The role of patient amenities in hospital demand.
Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand. We use a marketing survey to measure amenities at hospitals in greater Los Angeles and analyze the choice behavior of Medicare pneumonia patients in this market. We find that the mean valuation of amenities is positive and substantial. From the patient perspective, hospital qua...
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